Draft — not yet reviewed by a lawyer
Prohibited items
Last updated 27 August 2026
You accept this policy before a delivery can be created — the request cannot exist without it. This page is what you are accepting.
1. Never carried
GO! will not carry any of the following, under any circumstances, at any declared value.
| Item | Status |
|---|---|
| Illegal drugs | Never carried. |
| Weapons and ammunition | Never carried. |
| Explosives | Never carried. |
| Dangerous chemicals | Never carried. |
| Hazardous materials | Never carried. |
| Stolen goods | Never carried. |
| Live animals | Never carried at launch. |
| Human remains | Never carried. |
2. Carried under conditions
These are legal to send and we will carry them, but only with an extra step. You are told which step before the delivery is accepted, not after a courier has arrived.
| Item | Condition |
|---|---|
| Cash above a threshold | Enhanced verification of both sender and recipient is required. |
| Prescription medication | May require documentation before the delivery is accepted. |
| Alcohol | Age verification at the point of handover. |
3. Allowed with care
| Item | What to do |
|---|---|
| Fragile or high-value electronics | Accepted with a declared value and appropriate protection selected. |
| Perishable food | Accepted with time constraints on the delivery. |
4. Size and weight limits
At launch in Harare, a package must be no more than 20 kg and no larger than 60 × 45 × 45 cm. That is what a motorcycle courier can carry safely, and it is a limit of the transport rather than of the service — it changes as other transport becomes available.
A package that fits no available transport is refused when you request the delivery. It is not priced and then declined at the door.
5. How this is enforced
- You choose a package category from a list rather than typing a free description, so what you are sending is known before a price is quoted.
- Descriptions are screened for terms that need a second look. A match causes a review by a person, not an automatic rejection — “battery” is not “bomb”.
- You must accept this policy before the request can be created.
- A courier who discovers on collection that a package is not what was described may refuse it, with no penalty to them, and report it.
6. If you send one anyway
Protection does not apply to prohibited or misrepresented items
Confirmed attempts to send a prohibited item are an enforcement matter and are handled under the acceptable use policy. Where the law requires it, they are reported.
Awaiting legal input
Jurisdiction-specific legality, and the reporting obligation.