How it works
From request to handover
Six steps. You are told what is happening at each one, including when the news is bad.
- 01Request received
You describe the delivery
Pickup point, destination, and the package: what it is, roughly how big, roughly how heavy. You pick a category from a list rather than typing a description, because that is what lets us tell you up front whether we can carry it.
You accept the prohibited-items policy here. The request cannot be created without it.
- 02Quote shown
You see the whole price
Base fee, distance, package size, urgency, and protection if you add it — itemised, added up, and shown as one total before you confirm anything.
The quote holds for 10 minutes. Once you accept it, that is the price; it does not move underneath you.
- 03Courier found
A courier accepts
The job goes to verified couriers near your pickup point. They see what it pays before they accept it, which is why they accept it.
If nobody is available, we tell you and you are not charged. You can requeue or cancel.
- 04On the way
You watch it move
Live position, and an arrival estimate that is hedged on purpose — "about 8 minutes", not "8 minutes". A number stated to the minute is a promise we cannot keep in Harare traffic.
Your recipient gets an SMS with a tracking link. They do not need to install anything.
- 05Collected
The package is picked up
The courier photographs the package at pickup. That photo is the first link in the chain of custody, and it is what a damage claim is decided against.
Photos are kept for 180 days, or longer if they are attached to an open dispute.
- 06Delivered
Your recipient reads out the PIN
Six digits, sent to your recipient by SMS. The courier types it in to close the delivery. They never see it, and they cannot complete the handover without it.
Three wrong attempts locks the delivery and brings in a person. That is deliberate: a lock is recoverable, a package handed to a stranger is not.
The PIN
Why a handover needs a number
It is the single mechanism that makes “delivered” mean something.
Your recipient holds it, not you and not the courier
Three attempts, then a person
When it goes wrong
The unhappy paths are designed too
Most products describe only the version where everything works.
Nobody is available
You are told, and you are not charged. Requeue it or cancel it — either is free.
Nobody is at the destination
The delivery does not fail silently. It becomes a return: the package comes back to you, and you are charged the delivery plus a return fee.
Something is damaged or missing
Open a dispute. We acknowledge within four hours, ask both sides for statements within 48, and decide most within five business days.
Ready when you are.
GO! is preparing to launch in Harare. This page describes how a delivery will work at launch.