Draft — not yet reviewed by a lawyer

GO! has not launched. These pages describe how the service is designed to work and are published early so the terms are visible before anyone is asked to accept them. They are not a contract, and they are not legal advice. Sections still awaiting legal input are marked in place.

Delivery protection

Last updated 27 August 2026

Every delivery is covered up to $50. Higher cover is available and is priced before you confirm. There is no unlimited cover, and we would rather say so plainly than bury it.

1. What is covered

Tier	Cover	Notes
Included	Up to $50	Every delivery, at no extra cost.
Standard	Up to $200	Optional. Priced and shown before you confirm.
High	Up to $500	Optional. Priced and shown before you confirm.
Above $500	Not offered	The delivery is either refused, or accepted with protection explicitly excluded — and you are told which before you confirm.

GO! never offers unlimited liability

The maximum we will pay for the contents of a package is the tier you selected, and it is shown to you before you confirm the delivery. If what you are sending is worth more than $500, GO! is not the right way to move it.

2. Declaring a value

You declare what the package is worth when you request the delivery. That declared value determines which tiers are available to you and what any claim can pay out.

Under-declaring to reduce a fee is not a saving. A claim is settled against the value you declared, not the value you later say the item had.

3. What is not covered

Anything on the prohibited items list, at any declared value.
Any package that was materially different from what you described when you requested the delivery.
Any amount above the tier you selected.
Deliveries above $500 in declared value that were accepted with protection explicitly excluded.

Awaiting legal input

The full exclusions list, and the claim deadline.

Four exclusions are documented in the product. A protection policy needs the rest of them written down — inadequate packaging, inherent defect, delay as distinct from loss, consequential loss, and any category excluded outright — together with how long after a delivery a claim can be made. Until this is written, treat the list above as incomplete rather than as exhaustive.

4. Making a claim

A claim is raised as a dispute against the delivery, choosing theft, damage or non-delivery. The timelines are the same as for any dispute:

Acknowledged within 4 hours
Both sides asked for their account, with 48 hours to respond
Decided within 5 business days, or 10 for a high-value claim
One appeal, decided within 10 business days by someone who was not involved

5. How a claim is decided

Against the record, not against whoever is most insistent. A GO! delivery produces photographs at collection and at handover, timestamps for every state change, the courier’s route, and a log of PIN attempts. A claim is decided by reading that chain.

This is also why a delivery locked by three wrong PIN attempts is not treated as a failure by anyone in particular — the record shows what happened, and a person looks at it.

Awaiting legal input

Whether protection is insurance, and who underwrites it.

“Delivery protection” is currently a commitment by GO! to pay out up to a stated cap. Whether that is backed by an insurance policy, and who carries the risk, is an open commercial question — docs/05-delivery/mvp-scope.md §6 lists “insurance position confirmed” as a launch blocker. It changes what this page is allowed to call itself.